Privacy Policy

1. Introduction

At Casinia Casino ("we", "us", "our"), protecting your personal data is our highest priority. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and online gambling services. By accepting this Policy, you consent to the practices described herein.

2. What data do we collect?

We collect various types of information, including:

• Identification data: First name, last name, date of birth, residential address, gender.
• Contact data: Email address, phone number.
• Financial data: Transaction history, payment method information (bank accounts, e-wallets). For security reasons, we do not store full credit card details.
• Verification data (KYC): Copies of identity documents (ID card, passport), utility bills to confirm residential address.
• Technical and usage data: IP address, browser type, operating system, login information, betting history, and gaming activity.

3. How do we use your data?

We process your data for the following purposes:

• Creating, managing, and administering your player account.
• Processing sports bets, casino stakes, and financial transactions (deposits and withdrawals).
• Fulfilling legal obligations, including anti-money laundering (AML) and counter-terrorism financing.
• Verifying your legal age and ensuring compliance with responsible gaming rules.
• Contacting you for customer support and technical troubleshooting.
• Marketing and promotional activities (only with appropriate consent).

4. Sharing data with third parties

We may share your personal data with carefully selected partners and service providers, including: payment processors, casino game providers, identity verification agencies, and fraud prevention institutions. In addition, we are obliged to share your data with law enforcement agencies or gambling market regulators if required by applicable law.

5. Data protection and security

We use state-of-the-art encryption technologies (128-bit Secure Socket Layer - SSL) and advanced firewalls to ensure the highest level of security for the transmitted data. All information is stored on secure servers with restricted physical and digital access.

6. Cookies

Our website uses cookies to optimize the operation of the service, analyze traffic, and deliver personalized content and advertisements. You have the ability to manage your cookie preferences through your web browser settings. Detailed information can be found in our Cookie Policy.

7. Your rights (According to GDPR)

As a user from the European Economic Area, you have certain rights regarding your data, including:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to erasure ("right to be forgotten"), provided there are no legal impediments to retaining them (e.g., AML regulations).
• The right to restrict processing and data portability.
• The right to object to data processing for marketing purposes.

8. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at the email address: [email protected] or use the live chat available on our website 24 hours a day, 7 days a week.